MediConsult AI & Alocare Queue

Phase 2 · Step 1

Open the queue service

Start at the queue home page. From here you can open the TV display board, patient kiosk, and staff call console in separate browser tabs or devices.

Phase 2 · Step 2

Patient takes a queue number at the kiosk

On a touch screen (or browser window), open the kiosk. The patient selects a service type—General, Consultation, Lab, Radiology, or Pharmacy—and enters their name to receive a ticket such as A-023.

• Kiosk → POST /queue/kiosk/ticket (public, no login required)
• Alternative: staff admit via Admin app or POST /queue/admit in the console
• Watch the screen recording below for the full kiosk → ticket flow

Phase 2 · Step 3

TV display shows waiting and called patients

Open the dark TV board on a large screen. It polls the API and subscribes to SSE for instant updates. Waiting tickets are grouped by service type; the “being served” panel shows counter, ticket number, and elapsed time.

• Display → GET /queue/display + GET /queue/events/stream
• Tap the screen once to unlock browser speech for Indonesian TTS announcements
• Verify the kiosk ticket appears in the waiting panel within a few seconds

Phase 2 · Step 4

Staff signs in to the call console

Reception or nurses open the staff console and sign in with a queue-service account. After login you see the worklist table with counter name, status filters, and per-row actions.

• Staff console → /admin after login
• Set your counter name (e.g. Room 1) before calling patients
• Status filters: Pending, Calling, In progress, Completed, Skipped

Phase 2 · Step 5

Staff calls the patient

Select the patient row and click Call. The API sets status to calling, pushes an SSE event to the TV display, speaks the queue number aloud, and optionally fires patient.called webhooks to hospital systems.

• POST /queue/{id}/call → status calling · TV announcement + TTS
• Follow-up actions: Start, Recall, Skip, Complete
• Queue Call (staff console) ≠ EMR Call → on the tablet—same patient row, different action

Phase 3 · Step 1

Sign in to MediConsult AI

Open the app and sign in as a doctor or nurse with your pilot account. Email + password is the primary method; Google Sign-In works only after linking Google in the clinician portal Settings.

• Fingerprint / Face ID — optional after Authentication setup in Settings
• Forgot password? — self-service reset if enabled for your account
• Pilot note: worklist patients are hardcoded in this debug build—not live hospital ADT yet

Phase 3 · Step 2

Find the patient on the worklist

After sign-in you land on Worklist. Search and filter by All, Waiting, Active, or Done. Each card shows patient name, admission/MR IDs, chief complaint, and insurance (BPJS / Private).

• Header shows ward, clinic type, and date (e.g. Ward B · Outpatient)
• Tap Call → on the patient called from queue to open Consultation
• Tap your avatar (top right) to open Settings at any time

Phase 3 · Step 3

Document the consultation (SOAP)

Capture subjective, objective, assessment, and plan in structured SOAP cards. Patient allergies, insurance, and admission IDs stay visible at the top for safety.

• Color-coded S/O/A/P sections · allergy badges (e.g. Penicillin, Ibuprofen)
• Assessment supports ICD-10 inline (e.g. I20.0 Unstable Angina)
• AI Suggestion bar proposes ICD-10 and Rx—review before accepting
• AI Voice for hands-free dictation · Meds → opens Orders · Submit finalizes the visit

Phase 3 · Step 4

Place med/lab/radiology orders

From Consultation tap Meds → to open Orders. Add medications, laboratory tests, and radiology studies—with AI recommendations, stock status, urgent flags, and a searchable hospital radiology catalog.

• Tabs: All, Medications, Laboratory, Radiology
• AI Recommendation banner · medication stock: Available / Limited
• Lab URGENT priority (e.g. ECG, Troponin I serial)
• + Add Radiology Order from hospital catalog · Submit All Orders or Save Draft

Phase 3 · Step 5

Review Settings (optional)

From Worklist tap your avatar to open Settings. Configure biometrics, language, AI & Voice modules, and review Privacy & Security options.

• Profile card — name, specialty, ward
• Authentication — biometric sign-in setup
• About — app version, support links, Sign Out

Phase 3 · Step 6

Sign out at end of shift

Settings → About → Sign Out clears on-device tokens and invalidates your server session. Always sign out on shared ward tablets.

• About shows app version (v1.0.0) and build date—include in bug reports
• Delete Account is restricted in pilot builds